UrbanShine Cleaning Services Limited
Effective Date: 8/07/2026
At UrbanShine Cleaning Services Limited ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or engage our cleaning services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Residential or business address
- Billing and payment information
- Service preferences and booking details
Website Information
- IP address
- Browser type and device information
- Website usage data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Provide and manage cleaning services
- Process bookings and payments
- Communicate regarding appointments and customer support
- Send service updates and promotional offers to the email address you provide
- Improve our website, services, and customer experience
- Meet legal and regulatory requirements
3. Sharing of Information
We do not sell your personal information.
We may share information with:
- Payment processors and financial institutions
- Technology and software service providers
- Professional advisers, including legal, accounting and insurance advisers
- Government or law enforcement agencies when required by law
All third-party service providers are required to maintain appropriate confidentiality and security measures.
4. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Cookies
Our website may use cookies to:
- Improve website functionality
- Analyze website traffic
- Enhance user experience
- Support marketing activities
You may choose to disable cookies through your browser settings, although some website features may not function properly.
6. Marketing Communications
By providing your email address to us, you agree that we may send you promotional offers, special deals, service updates, newsletters, and other marketing communications relating to UrbanShine Cleaning Services Limited.
You may opt out of receiving marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly. Opting out of marketing communications will not affect important service-related communications such as booking confirmations, invoices, or appointment updates.
7. Access and Correction
You may request access to, correction of, or deletion of your personal information, subject to applicable legal requirements. To make a request, please contact us using the details listed below.
These rights are provided under the Privacy Act 2020. If you are not satisfied with our response to a privacy request, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.
8. Retention of Information
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
UrbanShine Cleaning Services Limited
Email: info@urbanshine.nz
Phone: 09 302 2191